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Beyond the Bank Account: What Financial Products Must Get Right for Gen Z and Gen Alpha

Beyond the Bank Account: What Financial Products Must Get Right for Gen Z and Gen Alpha

Women Leading the Way: How Gen Z and Gen Alpha Are Treating Financial Products, featuring Swanson and Vepuri.

Gen Alpha is the first fully AI-native generation, and the numbers show just how early their financial life is starting. The typical Gen Alpha child already has around $2,340 in spending money per year, and roughly half of this generation's teens already hold a savings account.

Gen Z's, meanwhile, spending-to-savings ratio has climbed to nearly 1.93, meaning they are spending almost twice as much as they hold in savings, even as 81% say it matters to be seen as financially responsible.

Two generations, two very different starting points, but both are forcing the finance industry to rethink not just what products look like, but who they can be trusted to serve, and who gets to guide that trust along the way.

Drofa Comms spoke with female fintech leaders to unpack what new generations actually demand from financial institutions. Does convenience-driven design risk doing more harm than good? Let’s discuss it in the article.

Trust Still Has to Be Earned, But Differently 

According to Amanda Swanson, Senior Director in the Delivery Channels practice and Practice Leader of Marketing and Growth at Cornerstone Advisors, younger generations are not abandoning traditional finance so much as changing how they arrive at it.

Amanda Swanson, Senior Director at Cornerstone Advisors, quoted in a Women Leading the Way graphic.

“They are [Gen Z and Alpha — editorial] surprisingly skeptical of AI-generated advice and can quickly spot content that feels generic or inauthentic,” says Amanda. As she puts it, trust still matters; it just has to be earned differently.

That scepticism tracks with financial behaviour data. Gen Z is already showing signs of self-directed caution, as nearly 70% of younger people have taken concrete steps in the past year to manage costs.

In most cases, they cut discretionary spending or pick up side income. So, it's clearly not a generation waiting to be told what to do — it's one actively testing whether a product or a voice deserves its trust.

Ms Swanson adds that Gen Z's openness about money (discussing student debt, side hustles, and financial anxiety publicly) is reshaping demand and actually makes them different from the previous generations.

Having watched millennials struggle with debt, many in this generation are actively trying to avoid it.

 “That's creating demand for products that reward healthy financial behaviors instead of simply making it easier to borrow.”

Looking further ahead, Swanson believes Gen Alpha will push this even further, seeking to earn through creator economies, gaming, and early entrepreneurship. 

“Financial institutions have an opportunity to build products that help young people safely earn, save, invest, and learn, while providing the trust, guidance, and guardrails that social media and AI alone can't deliver,” adds Amanda Swanson.

Who Really Controls the Money

Before Gen Alpha ever opens an independent account, most of their financial life runs through their parents. And that handoff is proving slower and more complicated than product design often assumes.

“Parents are still funding allowances, monitoring spending, and often making the final decisions,” she says.

In her view, the strongest products won't try to replace that relationship. Instead, they will help parents coach their children toward independence, gradually loosening control as financial confidence grows.

Indeed, the research backs this up. Family remains the single largest influence on Gen Alpha's money goals. The overwhelming majority of Gen Alpha children say parents are the people they trust most on the subject of money — well ahead of teachers, apps, or online content.

But the handoff doesn't happen all at once or evenly. Financial assistance from family drops sharply as Gen Z ages. That's a decade-long gradient of independence, and it's exactly the kind of transition that one-size-fits-all financial products tend to handle poorly.

The thing is, they are either treating a 14-year-old like an adult account holder, or treating a 26-year-old like they still need a parent's sign-off.

That’s why the best tradeoff here is about building financial products flexible enough to shift roles over time. Starting as a tool for parental oversight, they should evolve, step by step, into a tool for independent judgment.

When Convenience Hides Risk

Bhargavi Vepuri, Director and Technology Lead in Enterprise AI Governance and Responsible AI within financial services, takes another point of view on where the trend is heading.

Vepuri doesn't expect the traditional bank account to disappear, but she does expect its role to change.

“Rather than a discrete banking experience, the functions of banks will be integrated into the digital experiences where consumers save, spend, invest, and gain AI-enabled guidance,” she explains.

As Vepuri argues, this comes with a cost. When everything is merged into a single app (the so-called "everything app"), users can lose sight of risk and the line between education and real money management.

This concern actually exists in real life. Buy now, pay later has already become a leading edge case for exactly this blurring. Roughly 43% to 59% of young consumers utilise short-term instalment services. And adoption has overtaken credit cards during peak spending periods.

Bhargavi Vepuri, Director and Technology Lead in Enterprise AI Governance, in a Women Leading the Way quote graphic.

BNPL is a clear example of how a low-friction financial tool is spreading fast among younger users precisely because it removes the moments of hesitation that older credit products used to build in.

“Responsible product design needs to enable transparency, and introduce conceptually appropriate friction, around key moments of financial risk,” adds Vepuri.

She emphasises that even when AI-enabled tools explain their recommendations, younger users still need to understand which factors and trade-offs are shaping that advice.

Asked what single capability she would most want to see evolve, Vepuri points to AI-driven financial literacy focused on the quality of decisions. Rather than simply telling a young user what to buy, save, or invest in, she envisions a system that prompts follow-up questions.

“In fact, this is actually an opportunity to further improve the generation of AI-powered technological advancements into financial services for the young consumer to ultimately be better financial decision-makers,” she concludes.

Conclusion

Across all three angles, it becomes clear that speed and seamlessness are not the same as good financial design.

Gen Z alone is on track to control $12.6 trillion in global spending power by 2030, while Gen Alpha is already shaping how households spend today.

That said, products have to be built for these generations. To do that, they will need to combine the accessibility they expect with guardrails they don't always ask for but clearly need.

As our experts both suggest in different ways, the institutions of the future will help younger users understand what they are actually deciding. It should be done at every stage, from a parent-monitored allowance to an independent portfolio. Making a decision effortlessly is a slippery slope.

Acknowledgements: the Drofa Comms team is thankful to Amanda Swanson and Bhargavi Vepuri for lending their expertise to this article.

Gen Alpha is the first fully AI-native generation, and the numbers show just how early their financial life is starting. The typical Gen Alpha child already has around $2,340 in spending money per year, and roughly half of this generation's teens already hold a savings account.

Gen Z's, meanwhile, spending-to-savings ratio has climbed to nearly 1.93, meaning they are spending almost twice as much as they hold in savings, even as 81% say it matters to be seen as financially responsible.

Two generations, two very different starting points, but both are forcing the finance industry to rethink not just what products look like, but who they can be trusted to serve, and who gets to guide that trust along the way.

Drofa Comms spoke with female fintech leaders to unpack what new generations actually demand from financial institutions. Does convenience-driven design risk doing more harm than good? Let’s discuss it in the article.

Trust Still Has to Be Earned, But Differently 

According to Amanda Swanson, Senior Director in the Delivery Channels practice and Practice Leader of Marketing and Growth at Cornerstone Advisors, younger generations are not abandoning traditional finance so much as changing how they arrive at it.

Amanda Swanson, Senior Director at Cornerstone Advisors, quoted in a Women Leading the Way graphic.

“They are [Gen Z and Alpha — editorial] surprisingly skeptical of AI-generated advice and can quickly spot content that feels generic or inauthentic,” says Amanda. As she puts it, trust still matters; it just has to be earned differently.

That scepticism tracks with financial behaviour data. Gen Z is already showing signs of self-directed caution, as nearly 70% of younger people have taken concrete steps in the past year to manage costs.

In most cases, they cut discretionary spending or pick up side income. So, it's clearly not a generation waiting to be told what to do — it's one actively testing whether a product or a voice deserves its trust.

Ms Swanson adds that Gen Z's openness about money (discussing student debt, side hustles, and financial anxiety publicly) is reshaping demand and actually makes them different from the previous generations.

Having watched millennials struggle with debt, many in this generation are actively trying to avoid it.

 “That's creating demand for products that reward healthy financial behaviors instead of simply making it easier to borrow.”

Looking further ahead, Swanson believes Gen Alpha will push this even further, seeking to earn through creator economies, gaming, and early entrepreneurship. 

“Financial institutions have an opportunity to build products that help young people safely earn, save, invest, and learn, while providing the trust, guidance, and guardrails that social media and AI alone can't deliver,” adds Amanda Swanson.

Who Really Controls the Money

Before Gen Alpha ever opens an independent account, most of their financial life runs through their parents. And that handoff is proving slower and more complicated than product design often assumes.

“Parents are still funding allowances, monitoring spending, and often making the final decisions,” she says.

In her view, the strongest products won't try to replace that relationship. Instead, they will help parents coach their children toward independence, gradually loosening control as financial confidence grows.

Indeed, the research backs this up. Family remains the single largest influence on Gen Alpha's money goals. The overwhelming majority of Gen Alpha children say parents are the people they trust most on the subject of money — well ahead of teachers, apps, or online content.

But the handoff doesn't happen all at once or evenly. Financial assistance from family drops sharply as Gen Z ages. That's a decade-long gradient of independence, and it's exactly the kind of transition that one-size-fits-all financial products tend to handle poorly.

The thing is, they are either treating a 14-year-old like an adult account holder, or treating a 26-year-old like they still need a parent's sign-off.

That’s why the best tradeoff here is about building financial products flexible enough to shift roles over time. Starting as a tool for parental oversight, they should evolve, step by step, into a tool for independent judgment.

When Convenience Hides Risk

Bhargavi Vepuri, Director and Technology Lead in Enterprise AI Governance and Responsible AI within financial services, takes another point of view on where the trend is heading.

Vepuri doesn't expect the traditional bank account to disappear, but she does expect its role to change.

“Rather than a discrete banking experience, the functions of banks will be integrated into the digital experiences where consumers save, spend, invest, and gain AI-enabled guidance,” she explains.

As Vepuri argues, this comes with a cost. When everything is merged into a single app (the so-called "everything app"), users can lose sight of risk and the line between education and real money management.

This concern actually exists in real life. Buy now, pay later has already become a leading edge case for exactly this blurring. Roughly 43% to 59% of young consumers utilise short-term instalment services. And adoption has overtaken credit cards during peak spending periods.

Bhargavi Vepuri, Director and Technology Lead in Enterprise AI Governance, in a Women Leading the Way quote graphic.

BNPL is a clear example of how a low-friction financial tool is spreading fast among younger users precisely because it removes the moments of hesitation that older credit products used to build in.

“Responsible product design needs to enable transparency, and introduce conceptually appropriate friction, around key moments of financial risk,” adds Vepuri.

She emphasises that even when AI-enabled tools explain their recommendations, younger users still need to understand which factors and trade-offs are shaping that advice.

Asked what single capability she would most want to see evolve, Vepuri points to AI-driven financial literacy focused on the quality of decisions. Rather than simply telling a young user what to buy, save, or invest in, she envisions a system that prompts follow-up questions.

“In fact, this is actually an opportunity to further improve the generation of AI-powered technological advancements into financial services for the young consumer to ultimately be better financial decision-makers,” she concludes.

Conclusion

Across all three angles, it becomes clear that speed and seamlessness are not the same as good financial design.

Gen Z alone is on track to control $12.6 trillion in global spending power by 2030, while Gen Alpha is already shaping how households spend today.

That said, products have to be built for these generations. To do that, they will need to combine the accessibility they expect with guardrails they don't always ask for but clearly need.

As our experts both suggest in different ways, the institutions of the future will help younger users understand what they are actually deciding. It should be done at every stage, from a parent-monitored allowance to an independent portfolio. Making a decision effortlessly is a slippery slope.

Acknowledgements: the Drofa Comms team is thankful to Amanda Swanson and Bhargavi Vepuri for lending their expertise to this article.

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Rise, created by Barclays, 41 Luke St, London EC2A 4DP

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DP FINANCE COMM LTD (#13523955) Registered Address: N1 7GU, 20-22 Wenlock Road, London, United Kingdom For Operations In The UK

AGAFIYA CONSULTING LTD (#HE 380737) Registered Address: 2043, Nikokreontos 29, Flat 202, Strovolos, Cyprus For Operations In The EU, LATAM, United Stated Of America And Provision Of Services Worldwide

Drofa © 2024

London office

Rise, created by Barclays, 41 Luke St, London EC2A 4DP

Nicosia office

2043, Nikokreontos 29, office 202

DP FINANCE COMM LTD (#13523955) Registered Address: N1 7GU, 20-22 Wenlock Road, London, United Kingdom For Operations In The UK

AGAFIYA CONSULTING LTD (#HE 380737) Registered Address: 2043, Nikokreontos 29, Flat 202, Strovolos, Cyprus For Operations In The EU, LATAM, United Stated Of America And Provision Of Services Worldwide

Drofa © 2024